At Medical Stay Group we have a large experience in treating patients and what are the mostly frequent asked questions, so we created a large pane of common questions that you now may be asking yourself. Check out our following Frequent Asked Questions and learn more about our procedures.

Read carefully and if you still have any question contact us by the form bellow this page or call our International Patient Manager Ilaria Chiarcos to solve any specific question you may have.

Answering Questions Improves Patient Tranquility

  • What is medical tourism?

    What is medical tourism?

    Medical Tourism, known as medical travel, is where people who live in one country travel to another country to receive medical, dental and surgical care while at the same time receiving equal to or greater care than they would have in their own country, and are traveling for medical care because of affordability, better access to care or a higher level of quality of care. “Domestic Medical Tourism” is where people who live in one country travel to another city, region or state to receive medical, dental and surgical care while at the same time receiving equal to or greater care than they would have in their own home city, and are traveling for medical care because of affordability, better access to care or a higher level of quality of care.

  • What is a medical tourism facilitator?

    What is a medical tourism facilitator?

    A Medical Tourism Facilitator, like Medical Stay Group, is an independent company that helps coordinate a patient’s trip to another country for medical care.

  • Why I should travel to Spain for a medical treatment?

    Why I should travel to Spain for a medical or health treatment?

    When you consider to move to an other country due to a Medical Treatment you should consider price, quality and service. Spain is now the only destination that can offer to our visitors a reasonable price with the best quality, highly recommended in the medical community and combined with high standards of tourism services.

  • How can I contact Medical Stay Group?

    How can I contact Medical Stay Group?

    You can contact us through our contact form below this page for general questions or even contact with our patient manager for other specific or more technical issues.

    Depending on your request you will get the answer in 24-48 hours after submitting it. If you need an answer urgently please let us know in your email.

  • How can I get an estimate?

    How can I get an estimate?

    In Medical Stay Group we always provide an approximate estimate when we are requested to do so. The amount depend on the complexity of the treatment and the additional services that you may need to be provided with.

    If during your treatment there will be any extraordinary circumstances different to the ones expected in the program Medical Stay Group will inform you about the possible changes.

  • How many days should I have to spend for a medical tratment?

    How many days should I spend for a medical treatment?

    Your stay in Spain will depend on many factors. If the treatment is ourpatient or it is a consultation, it wil be probably sufficient to stay 48 hours in the country. In othercases you wil be informed when we know the treatment that you will undergo and the test you will need to have. In any case, our patient managers will be permanently in contact with you to answer all of your questions

  • Is there a MEDICAL VISA for patients opting for treatment in Spain and do you provide assistance for getting the same?

    Is there a MEDICAL VISA for patients opting for treatment in Spain and do you provide assistance for getting the same?

    It is very important to check the validity of your passport. It shall have the validity of at least 90 days to travel to Spain.

    For the patients that need to obtain the Visa it is necessary to take into account the fact that the Spanish Consulate does not issue “Medical Visas”. Although the trip will be for medical treatment, the Visa that is issued shall be tourist (Schengen). The best way to obtain the Visa is to present the documents for the tourist trip with the flight and hotel reservations.

    When the patients goes directly from the airport to the Hospital, it is necessary to present the invitation from the Hospital to the Consulate. It is also required for the patients that come for long term treatments or treatments without a fixed term.

    In Medical Stay group we help with all procedures that you need to complete.

    http://www.exteriores.gob.es/Portal/es/ServiciosAlCiudadano/Paginas/EmbajadasConsulados.aspx#

  • Which is the best city in Spain in terms of medical treatment?

    Which is the best city in Spain in terms of medical treatment?

    Although Barcelona and Madrid gather the most important hospitals in Spain, our country is well known in the medical community by our best qualified phisicians arround our territory and there are also an array of reputated hospitals in Andalucía, Valencia, Galicia in which Medical Stay Group recommend to have treatment to our patiens.

  • Can I contact to someone of Medical Stay Group in my country or region?

    Can I contact to someone of Medical Stay Group in my country or region?

    Yes you can, Medical Stay Group has delegates in many countries that can attend you personally to solve your first questions and with all medical estimates and process.

    Go to our contact page through our top menu and find details to cantact them, thwy will be so kind to hear from you.

  • Do I have to give money in advance for an estimate request?

    Do I have to give money in advance for an estimate request?

    No, Medical Stay Group provide to our clients a first estimation with no cost.

  • Do I have to pay the total amount of the costs before traveling to Spain?

    Do I have to pay the total amount of the costs before traveling to Spain?

    The majority of operations or treatments are planned in advance and related to a budget. Therefore you are requested advance payment through a bank transfer. In any case, our patient managers will be constantly in contact with you to answer all of your questions.

  • I do not speak and read any Spanish. Dou you speak and provide informs in my language?

    I do not speak and read any Spanish. Do you speak and provide informs in my language?

    In Medical Stay Group we have personnel that speak English, Russian, French, italian, Chinese, Arabic and Spanish. If you need any other language, we will provide a traslator for your consultation or your stay in our hospitals and clinics. The reports from hospitals and clinics in Spain are usually done in Spanish. In Medical Stay Group we can provide the translation services in the language that you need. You only need to request to our patient manager.

  • What happen if an unexpected longstay hospitalization come up?

    What happen if an unexpected longstay hospitalization come up?

    Sometimes you just don’t heal as quickly as expected. Whether this is due to a complication, or, is simply a matter of your particular physiology, does not really matter??, as you will have to pay for the additional care.

    Extra medication or treatment at the hospital:
    Before, during or after your procedure, your physician may find it necessary to prescribe additional medication, not normally associated with the price of your procedure. Normally, in these circumstances, you will be charged extra for this. However, it is still a good idea to check with our patient manager for details.

    Extra treatment at the hospital:
    For whatever reasons, some people prefer to withhold information about their previous medical history. This is a big mistake that can lead to the physician having to prescribe additional medication or treatment, canceling the surgery, or to a potentially dangerous complication during or after the surgery. A typical example might be that of a medical tourism patient who hides the fact that he or she suffers from hypertension, which may necessitate the physician prescribing additional medication or tests. In another case, a medical tourism patient may not disclose to the physician that he or she has had a previous surgery, which could cause difficulties or complications during the surgical procedure. Both of these circumstances will probably generate additional costs not normally covered by your surgery package.

  • Will my clinic provide me with medication to take in my Hotel or at home?

    Will my clinic provide me with medication to take in my hotel or at home?

    The hospital or clinic will usually provide you with medication once you leave the hospital. This usually consists of pain medication and antibiotics, but can also include anti-clotting drugs or a medication protocol specific to your surgery. This may or may not be covered in the price of your surgery

  • Do I need pre-operative examinations prior to my treatment?

    Do I need pre-operative examinations prior to my treatment?

    These are the tests and exams that must be performed in order for the hospital and physician to make certain that you are a good candidate for your procedure. As the name suggests, they must be done before your surgery, sometimes even before traveling to the international hospital, and are oftentimes included in the price of your surgery. However, some medical tourism patients, due to their medical history or a chronic condition, may require additional exams not covered by the quoted surgery price. Therefore it is important to speak to your overseas physician and our patient manager liaison, in order to see which tests are covered in the price of your surgery.

  • Am I covered for medical complications?

    Am I covered for medical complications?

    Sometimes medical complications may occur for unexpected circumstances, in this case Hospitals wherever they are located, will not cover the cost of medical complications.
    At Medical Stay Group we do an accurate study of your medical records to avoid medical complications.

  • Is there any cancellation policy?

    Is there any cancellation policy?

    This will depend on the policy of Medical Stay Group, the date and reason when you have to cancel your procedure.
    You need to talk with your agent Medical Stay Group to give full details when there is a cancellation

Ask us

Your Name

Your Email

Your question